Have Questions About Engagement Rings
From selecting a diamond to designing the perfect setting, we will guide you through each step so you feel confident in your decision
Many people begin by booking an engagement ring consultation, while others simply stop in to start looking at styles and talk through ideas. Walk-ins are always welcome. Some arrive with a clear direction, while others are just beginning to explore, and both are completely normal. We’ll guide you through options step-by-step so you can understand what feels right before making any decisions.
Yes! Most of the rings we make are fully custom. You can start with inspiration, adjust details on an existing design, or create something from scratch. We’ll help you visualize the ring with CAD previews and wax models you can try on in your exact finger size.
Timing depends on the design and stone selection, but most custom engagement rings take three to five weeks once the details are finalized. If you’re working toward a proposal date, we’ll help you plan a realistic timeline.
Yes. We carry both and take the time to explain the differences so you can choose what fits your priorities, style, and budget.
Yes. Resetting heirloom diamonds or gemstones into a new engagement ring setting is something we do all the time and adds that much more meaning.
That’s very common. We can help estimate sizing and make adjustments after the proposal if needed so you don’t have to worry about getting it perfect upfront.
Questions About Custom Design
We will walk you through the process from idea to finished piece, making it simple, collaborative, and tailored to you
We create custom engagement rings, wedding bands, necklaces, bracelets, earrings, and redesigned heirloom pieces.
Yes. Resetting diamonds or gemstones into a new custom jewelry setting is a common and meaningful choice.
Timeline varies depending on design complexity and stone sourcing, but most projects take three to five weeks after final approval.
Yes. For most custom projects CAD renderings and wax models allow you to preview the custom jewelry piece before production.
No. Many projects start with only a general concept or inspiration image.
Questions About Jewelry Repair
Whether it is a simple fix or a full restoration, we will explain your options clearly and take care of your piece with precision
No appointment is necessary. You are welcome to stop in during store hours so we can evaluate your jewelry and discuss options.
Many pieces can be repaired, though condition and materials will determine what is possible. We’ll explain realistic solutions before any work begins.
Simple repairs may take only a few days, while more involved restoration work may require additional time depending on the service needed.
Yes. We’re happy to evaluate and repair jewelry regardless of where it was originally purchased.
Frequently worn jewelry benefits from professional inspection and cleaning once or twice per year.
Questions About Appraisals
We provide clear and accurate evaluations so you understand your jewelry and have the documentation you need
Appraisal values reflect our professional opinion of the retail replacement cost of a similar item at the time of evaluation. They are not resale or liquidation values.
Market conditions, metal prices, and gemstone supply can change. Updating appraisals every three to five years helps maintain accurate insurance coverage.
No - an appraisal does not guarantee insurance coverage. It provides a professional evaluation of your jewelry’s value, which insurance companies use to determine coverage and premiums.
Each insurance provider has its own requirements, but a current, accurate appraisal is typically an important part of the process.
Replacement values for lab-grown diamonds and gemstones may depreciate over time as technology and market supply evolve.